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ICF Australasia ACT Branch – Coaching Research: The pivotal role of the coach in organisations post COVID


Dr. Johnson presents research to support an expansion of the coaching role to improve human resource development (HRD) systems and the effective implementation of the 70:20:10 learning framework in a context of remote working.

Event Information

In this presentation, Dr Johnson presents the research that she and her colleagues at the Public Service Research Group (School of Business, UNSW Canberra) have undertaken on improving capability development and the functioning of HRD systems. She presents on her globally recognised work on the 70:20:10 learning framework and the role that coaches can play in improving the efficacy of this framework and thus achieving more effective capability development and individual and organisational performance. She also draws from more recent research into the failings of HRD systems and offer insight into the role that coaches can play to help organisations improve the way they achieve higher performance through capability development.

Guest Presenter

Dr Samantha Johnson is a behavioural scientist with the School of Business, UNSW Canberra where she teaches leadership at the Australian Defence Force Academy.  Her teaching focus is on guiding students to understand threshold concepts in leadership and to develop as leaders. Dr. Johnson has 16 years’ experience and has taught across Australian government departments and with government leaders across Southeast Asia and the South Pacific.

Her research interests are in leader capability development.  Dr. Johnson has been published in top level international journals and books and has presented her research at conferences worldwide. She holds a PhD in organisational behaviour.



Key Takeaways

Understand more about Dr Johnson’s research and the contribution it makes to building a business case for coaching.

Event Program

This recording is a mix of presentation and interview with discussion and interaction, finishing with the recording of a Q&A session.

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Event Date
Continuing Coach Education Units

1.5 CCEU in Resource Development