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Join us for a Skills Builder Workshop

Calculating ROI – What is the VALUE of your Coaching?

For coaching to be credible in the business world it is ESSENTIAL that a simple and effective means of measurement be used…

Assessing the return on a coaching investment has consistently been difficult, however, significant progress has been made over the last year particularly as regards the development of measurement models. This presentation is designed to contribute to the body of coaching measurement knowledge by presenting the ROI/IOR model, its use and application.

Focus will be applied to the dynamic link that exists between Return on Investment (ROI) and Improvement of Relationships (IOR) and how this can be used to establish the actual outcomes of a coaching intervention by generating measurements of both the objective ROI (dollar value) and subjective IOR (quality of relationships). Furthermore, the dynamic ROI-IOR link provides a useful means of understanding a current reality and formulating goals and actions.

As the ROI/IOR model cannot exist within a vacuum or as an external stand alone entity, time will be spent demonstrating its application within the context of role reciprocity. As all relationships are dynamic and ever changing the reciprocal elements of roles must also change if relationships are to be maintained and developed. Relationships are both inherently ordered (predictable) and chaotic (unpredictable) at the same time. The ROI/IOR model provides a window from which to view, explain and influence the circular nature of relationships and business outcomes.

Program Objectives:

ROI/IOR measurement model of coaching effectiveness
The recursive (circular) link between the quality of relationships and business outcomes
How the ROI/IOR model can measure and improve Return on Investment through Improvement of relationships

Make this the last and most successful attempt at developing the body and health you desire – and maintain it forever.

Details

Date:	Thursday, 24th September 2009
Time:	6:00pm registration and light refreshments 6:30pm start 8:30pm conclude
Venue:	The Oaks on Collins Level 1, 480 Collins Street Melbourne VIC 3000
Investment:	$35 ICF members early bird on or before Monday 14th September $45 ICF Members after 14th September $55 Non Members
Booking:	Bookings are essential. RSVP and payment must be received by 21st September 2009 No cash payments can be accepted on the night!

About Michael Fahie

BA Honours, MA (Social Psychology), CQSW, Dip Business Coaching, CSR (World Bank Institute), PCC (ICF), FCL, CMVAFT, MAASW, MWABC, Certified Emotional Intelligence practitioner

Michael specialises in relational leadership coaching, team coaching and training business leaders to use coaching techniques. Having spent many years as a senior professional in the fields of health and education he established his own practice over twenty years ago. Since then he has worked with individuals and teams at a variety of corporations that are in the process of transition and change.

Michael holds postgraduate qualifications in Social Psychology and Business Coaching and is a member of the Victorian Association of Family Therapists, Worldwide Association of Business Coaches and the International
Coaching Federation.

He has a special interest in coaching leaders and their teams, and has been very successful in helping them develop optimal levels of performance, success and satisfaction.

The organisations Michael has worked with include Australian Nursing Federation (Melbourne), AAV Australia (AAV digital Pictures, Melbourne), Beacon Organisation Consulting Pty Ltd, BHP Corporate Services, BHP Information Technology, Boston Consulting Group, Citibank, Citistreet Australia, CSC Technology, Defence Science and Technology Organisation (Aeronautical and Maintenance Research Laboratory), Dairy Australia, Energy Advice, Ernst and Young, Goulburn-Murray Water, Goulburn Valley Community Health Services, Insurance Australia Group, Link Market Services, Medical Defence Australia Victoria, Victorian Ministry of Education, National Australia Bank, Wheeler Strobel Consulting Group, World Bank (Corporate Social Responsibility Initiative)